Your latest claim features a homeowner with a significant water loss. You remember hearing that the cause of the loss matters, and that there is a big difference between water backups and waterflows, but you're not sure how to tell the difference. Let's ask Andy Connell of Grange Insurance for assistance.
Hi Andy,
Can you advise me as to the difference between water backups and water overflows? What kinds of questions can I ask to figure out what happened in my claim? When I find out which one it is, what will it mean for coverage?
Thank you!