How Can You Start Building Digital Literacy?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
How Can Technology Help Consumers Understand the Policy & Contract?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
How Can AI & Empathy Help Manage High Customer Expectations?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
Is the Virtual Model of Customer Interaction Driving Litigation?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
Do We Have a Responsibility to Educate Customers on Insurance & Digital Literacy?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
What Safeguards Can Protect AI from Bad Faith Claims?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
How Can We Address Consumers’ Information Overload?
A question for the panel at The Future of Insurance at the PLRB Claims Conference 2023. Authors: Bryan Falchuk, Ema Roloff, Nils Mahlow, Sri Ramaswamy
The Future of Insurance at PLRB Claims Conference 2023 – Intro
What challenges, pressures, opportunities and ideas will shape where our industry is heading, and what does that mean for the work of Claims professionals tomorrow? Hear three compelling and insightful […]
AI Won’t Steal Your Job, But It Will Change It
Despite what headlines insist on telling you, AI won’t steal your job. But it will change it, and there are some steps that you should be taking to make sure […]
Improving Customer Experience by Getting the Adjuster Experience Right
So much focus has been put on customer experience in claims, especially over the past few years. However, we often miss that adjuster experience in claims management software is one […]
