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Textile Restoration

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The “Textile Restoration” course is designed to help adjusters understand the size and scope of textiles and soft contents on a loss site, as well as how adjusters can effectively and efficiently resolve losses involving textiles. The module is presented by Matt Weaver, Vice President at CRDN, the Certified Restoration Drycleaning Network.

This course breaks down the process of textile restoration and how textile restoration services flow through the claims process. Matt Weaver begins with a brief introduction and history of textile care and its evolution inside the restoration industry. He discusses textile restoration and how it relates to mitigation of loss and emergency services for those who have suffered a loss to their property. Next, the complete process of textile restoration is broken down into its fundamental components, giving a clear view and understanding of the actual process of restoring soft contents and textiles.

He emphasizes how to determine what is restorable and not, so that an adjuster can make educated decisions during the claims process to provide the insured with a solution that returns them to pre-loss condition in the most time and cost effective way possible. Finally, he concludes with a step-by-step explanation of the restoration process in relationship to the “lifecycle” of a claim.

After completing the course, the attendee will be able to understand the processes needed to determine the best way to handle textiles and soft contents that have suffered damage as a result of an insured loss; discuss the history of textile restoration; outline the standard expectations for textile restoration; provide an overview of the textile restoration process; identify dye migration; understand the processes involved in the removal of contaminants; list the four key components of the cleaning process; describe the general and specialized steps in the restoration process; outline the common pitfalls specific to window treatments and area rugs; identify items that should not be restored; recognize when a textile expert would not be necessary; and recognize those services that are an essential element of textile restoration.

The course is designed for insurance professionals working in the area of property adjusting.

What CE Credit is available?

Note: To qualify for credit, you must submit completion (including a passed final exam if required) within five days of completing the last quiz. No partial credits will be awarded.

State:
Adjuster General CE Hours:
Adjuster Ethics CE Hours:
Attorney General CLE Hours:
State's Course ID:
OK 2.0 1023548
NH 2.0 482681
TX (classroom equivalent) 1.0 100662
NC 2.0 204011
FL * ( Provider Number: 364169 ) 2.0 - Adjuster Optional 1198952
IL 2.0 485564
WY 2.0 28036

* This course has been approved by the Florida Department of Financial Services for insurance continuing education credit.

Course Content

Introduction And Defining The Category
Expand
Lesson Content

1) Welcome
2) Session outline
3) The value of textile restoration
4) Defining service requirements
5) Recap

The History And Evolution Of Textile Restoration
Expand
Lesson Content

1) History of drycleaning
2) Service and expectations of the consumer
3) Brief history of textile restoration
4) Background on drycleaning/solvents
5) Overview of the restoration process
6) Standard expectations for textile restoration
7) Recap

Textile Restoration As An Emergency Service
Expand
Lesson Content

1) Fire damage
2) Water damage
3) Dye migration
4) Removal of contaminants
5) Services provided by textile restorers
6) Recap

The Technical Components Of Textile Restoration
Expand
Lesson Content

1) Four Key Components of the Cleaning Process
a) Time
b) Temperature
c) Mechanical Action
d) Concentration of Cleaning Agents
2) General steps in the restoration process
3) Specialized steps throughout the process
a) Spotting
b) Finishing
c) Filtration
d) Drying
e) Ozoning
4) Hand washing
5) Odor damage/Ozonated water
6) Recap

What’s Restorable? What Shouldn’t Be Restored?
Expand
Lesson Content

1) Common pitfalls specific to window treatments
2) Area rugs
3) Seeing is believing: Restore or Replace
4) Items that should not be restored include
5) Fabric testing
6) Recap

Textile Restoration Expectation
Expand
Lesson Content

1) When a textile expert would not be necessary
2) Textile restoration services
a) Timeliness
b) Creating an audit trail
3) Classifications of damaged items
4) Storage
5) Use of technology
6) Recap

Get CE Credit or Certificate of Completion.

Submit within 5 days to get CE Credit or Certificate of Completion.

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