What is Fracking and Its Potential for First-Party Claims?
Making Your Point: How to Communicate with Clarity and Credibility
Emotional Intelligence: The Keys to Working More Effectively With Others
Advanced Duty to Defend
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The course “Advanced Duty to Defend” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of situations that involve particularly difficult […]
Casualty Claim Negotiations
Ethics for Claims Professionals
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The course, “Ethics for Claims Professionals,” is designed to familiarize adjusters with the ethical standards for fair and honest dealings. The module is presented by John Curl, Ph.D., Manager of […]
The Heart of the Matter: Gaining Customer Trust and Confidence
Code Upgrade Coverage and the ADA
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The course, “Code Upgrade Coverage and the ADA,” is designed to familiarize adjusters and litigators with the impact of ADA accessibility requirements on restoration projects where code upgrade coverage contributes […]
Listen To Me! – The Key Skill In Great Communication
Navigating the SIU Minefield
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The course, “Navigating the SIU Minefield” is designed to enhance the student’s knowledge, understanding, and professional competence in the investigation and resolution of suspected arson/fraud claims. The module is presented […]
Driving Your Own Career
Complex Liability Coverage Methods
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The course “Complex Liability Coverage Methods” is designed to enhance the student’s knowledge, understanding, and professional competence in the handling of third-party claims with complex coverage issues. The module is […]
Property Coverage: Interplay Between Policies and the Law
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The “Property Coverage: Interplay Between Policies and the Law” course is designed to familiarize adjusters and litigators with the relationship between the language of property coverage policies and “The Law.” […]
Writing Effective E-mails: Composing Messages That Create Attention and Action
Dram Shop and Social Host Liability
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The course, “Dram Shop and Social Host Liability” is designed to enhance the student’s knowledge, understanding, and professional competence in the investigation, evaluation, and resolution of dram shop and social […]
Getting Things Done: Prioritization and Time Management Skills for Adjusters
Privacy Issues in Auto Claims Handling
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When defending claims, auto insurance carriers gather confidential medical and personal information about the claimants and insureds. Properly shielding confidential medical and personal information from disclosure is, therefore, a necessary […]
Ethics for the Street Level Adjuster
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The course, “Ethics for the Street Level Adjuster,” is designed to familiarize adjusters and litigators with different approaches to ethical dilemmas presented in the business world. The module is presented […]
Criminal Acts, Terrorism and Liability Claims
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The course, “Criminal Acts, Terrorism and Liability Claims” is designed to describe the unique challenges and exposures with litigation arising out of criminal acts. The module is presented by Bradford […]
Multiple Causes of Loss
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The course, “Multiple Causes of Loss,” is designed to familiarize adjusters and litigators with the challenges of dealing with property insurance losses where both covered and excluded causes of loss […]