What is Fracking and Its Potential for First-Party Claims?
Making Your Point: How to Communicate with Clarity and Credibility
Emotional Intelligence: The Keys to Working More Effectively With Others
Advanced Duty to Defend
The course “Advanced Duty to Defend” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of situations that involve particularly difficult […]
Casualty Claim Negotiations
Ethics for Claims Professionals
The course, “Ethics for Claims Professionals,” is designed to familiarize adjusters with the ethical standards for fair and honest dealings. The module is presented by John Curl, Ph.D., Manager of […]
The Heart of the Matter: Gaining Customer Trust and Confidence
Code Upgrade Coverage and the ADA
The course, “Code Upgrade Coverage and the ADA,” is designed to familiarize adjusters and litigators with the impact of ADA accessibility requirements on restoration projects where code upgrade coverage contributes […]
Listen To Me! – The Key Skill In Great Communication
Navigating the SIU Minefield
The course, “Navigating the SIU Minefield” is designed to enhance the student’s knowledge, understanding, and professional competence in the investigation and resolution of suspected arson/fraud claims. The module is presented […]
Driving Your Own Career
Complex Liability Coverage Methods
The course “Complex Liability Coverage Methods” is designed to enhance the student’s knowledge, understanding, and professional competence in the handling of third-party claims with complex coverage issues. The module is […]
Property Coverage: Interplay Between Policies and the Law
The “Property Coverage: Interplay Between Policies and the Law” course is designed to familiarize adjusters and litigators with the relationship between the language of property coverage policies and “The Law.” […]
Writing Effective E-mails: Composing Messages That Create Attention and Action
Dram Shop and Social Host Liability
The course, “Dram Shop and Social Host Liability” is designed to enhance the student’s knowledge, understanding, and professional competence in the investigation, evaluation, and resolution of dram shop and social […]
Getting Things Done: Prioritization and Time Management Skills for Adjusters
Privacy Issues in Auto Claims Handling
When defending claims, auto insurance carriers gather confidential medical and personal information about the claimants and insureds. Properly shielding confidential medical and personal information from disclosure is, therefore, a necessary […]
Ethics for the Street Level Adjuster
The course, “Ethics for the Street Level Adjuster,” is designed to familiarize adjusters and litigators with different approaches to ethical dilemmas presented in the business world. The module is presented […]
Criminal Acts, Terrorism and Liability Claims
The course, “Criminal Acts, Terrorism and Liability Claims” is designed to describe the unique challenges and exposures with litigation arising out of criminal acts. The module is presented by Bradford […]
Multiple Causes of Loss
The course, “Multiple Causes of Loss,” is designed to familiarize adjusters and litigators with the challenges of dealing with property insurance losses where both covered and excluded causes of loss […]