Working with Highly Distressed Policyholders and Claimants
Basic Casualty Claims Handling
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The course, “Basic Casualty Claims Handling,” is designed to provide adjusters with a general overview of handling a casualty claim from receipt until resolution. The module is presented by Richard […]
The Essentials of Credibility, Composure and Confidence
Defending Partially Covered Claims
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The course “Defending Partially Covered Claims” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of the casualty claims handling environment. […]
Customer Service: The Great Divider
Subrogation Claims
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The course, “Subrogation Claims: Overcoming Legal Defenses and Common Pitfalls,” describes potential successful subrogation claims and identifies the proper methods to respond to the initial claim, preserve evidence, and maximize […]
Stress: Surviving & Thriving Through a Lifestyle of Wellness & Balance
Negotiations for Property Claims: Practical Tools and Strategies to Correctly and Efficiently Resolve Your First-Party Claims
Catastrophe Property Claims Handling
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The course “Catastrophe Property Claims Handling” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of the post catastrophe environment. The […]
Having Difficult Conversations With Insureds, Agents, and Colleagues
Scoping and Estimating Challenges for Building Damage
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The course, “Scoping and Estimating Challenges for Building Damage,” identifies the major obstacles faced by adjusters to establishing accurate scopes of building damage. The module is presented by Trent Massey, […]
The Art of Persuasion for the Claims Professional
Handling Severe Bodily Injury Claims
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The course “Handling Severe Bodily Injury Claims” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of severe bodily injury claims. […]
The Key to Well-Written Communication
Recorded Statements
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The course “Recorded Statements” is designed to enhance the student’s knowledge, understanding, and professional competence in conducting recorded interviews while handling claims. The module is presented by Jim Todd, a […]
Do It Yourself Denials
Developing Intercultural Competence to Enhance Career Success
Investigations: Determining the Cause of Loss
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The course, “Investigations: Determining the Cause of Loss,” covers a range of frequently encountered loss scenarios, focusing on the investigative challenges most commonly faced by adjusters. Topics include roof losses […]