Working with Highly Distressed Policyholders and Claimants
Basic Casualty Claims Handling
The course, “Basic Casualty Claims Handling,” is designed to provide adjusters with a general overview of handling a casualty claim from receipt until resolution. The module is presented by Richard […]
The Essentials of Credibility, Composure and Confidence
Defending Partially Covered Claims
The course “Defending Partially Covered Claims” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of the casualty claims handling environment. […]
Customer Service: The Great Divider
Subrogation Claims
The course, “Subrogation Claims: Overcoming Legal Defenses and Common Pitfalls,” describes potential successful subrogation claims and identifies the proper methods to respond to the initial claim, preserve evidence, and maximize […]
Stress: Surviving & Thriving Through a Lifestyle of Wellness & Balance
Negotiations for Property Claims: Practical Tools and Strategies to Correctly and Efficiently Resolve Your First-Party Claims
Catastrophe Property Claims Handling
The course “Catastrophe Property Claims Handling” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of the post catastrophe environment. The […]
Having Difficult Conversations With Insureds, Agents, and Colleagues
Scoping and Estimating Challenges for Building Damage
The course, “Scoping and Estimating Challenges for Building Damage,” identifies the major obstacles faced by adjusters to establishing accurate scopes of building damage. The module is presented by Trent Massey, […]
The Art of Persuasion for the Claims Professional
Handling Severe Bodily Injury Claims
The course “Handling Severe Bodily Injury Claims” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of severe bodily injury claims. […]
The Key to Well-Written Communication
Recorded Statements
The course “Recorded Statements” is designed to enhance the student’s knowledge, understanding, and professional competence in conducting recorded interviews while handling claims. The module is presented by Jim Todd, a […]
Do It Yourself Denials
Developing Intercultural Competence to Enhance Career Success
Investigations: Determining the Cause of Loss
The course, “Investigations: Determining the Cause of Loss,” covers a range of frequently encountered loss scenarios, focusing on the investigative challenges most commonly faced by adjusters. Topics include roof losses […]