If pop-ups are blocked for the website, please allow them in your browser and restart the course. Continue the course from the new tab, and do not close this tab until you have completed the course.
This episode of PLRB on Demand will feature Michael J. Miller, CFO at CitiSculpt. Michael’s presentation, “Net Promoter Score: The Storm on the Horizon for the Claims Community,” has been adapted for this podcast. Most businesses now track customer satisfaction via surveys, but how effective is this practice when it comes to the insurance industry? Join Michael J. Miller as he challenges the notion that adding more technology and online features is a solution to all problems. Michael’s insights will encourage you to take a second look at what you think you know about your internet strategy.