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The course, “Ethics for Claims Professionals,” is designed to familiarize adjusters with the ethical standards for fair and honest dealings. The module is presented by John Curl, Ph.D., Manager of SIU and Quality Assurance for Sequoia Insurance Company in Monterey, California.
In this course, John Curl begins by defining ethics, morality, and values and establishing the continuum along which moral and ethical dilemmas lie. He explores from where our ethical principles come and the values that have been embraced by our society. He stresses the importance of developing an ethical compass. He lists the core values for business and commerce. In describing the ethical conduct of the claims professional, he evaluates scenarios of good and bad ethical practices by adjusters. He also reviews the Fair Claims Practices Act. Finally, case studies are provided in Part 5 (first- party property claims) and Part 6 (casualty claims).
After completing the course, the attendee will be able to define ethics, morality, and values; identify from where our ethical principles come; outline the values embraced by our society; discuss the theories of ethical behavior; understand the importance of developing an ethical compass; list the core values for business and commerce; summarize the sources of obligation that drive the ethical conduct of the claims professional; outline the matrix of duties that surround the claims professional; describe the continuum of ethics and good customer service; and have a better understanding of how to apply ethical principles to claims scenarios.
The course is designed for practitioners and insurance professionals working in the area of coverage analysis. Professionals in both the property and casualty coverage arenas will find this module beneficial.
What CE Credit is available?
Note: To qualify for credit, you must submit completion (including a passed final exam if required) within five days of completing the last quiz. No partial credits will be awarded.
State:
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Adjuster General CE Hours:
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Adjuster Ethics CE Hours:
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Attorney General CLE Hours:
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State's Course ID:
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NH | 2.0 Ethics | 485560 | ||
TX (classroom equivalent) | 2.0 Ethics | 138531 | ||
NC | 2.0 Ethics | C99687 | ||
FL * ( Provider Number: 364169 ) | 2.0 Ethics (Not Approved for 5-Hour Requirement) | 1198948 | ||
IL | 2.0 | 431956 | ||
WY | 2.0 Ethics | 36530 | ||
OK | 2.0 Ethics | 1026253 |
* This course has been approved by the Florida Department of Financial Services for insurance continuing education credit.
Course Content
At 87% you qualify for TX/NH credit or a PLRB/CPCU certificate. For the other states offered, you must complete a final exam. Submit within 5 days to get CE Credit or Certificate of Completion.