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The course “Defending Partially Covered Claims” is designed to enhance the student’s knowledge, understanding, and professional competence in the legal and claims handling aspects of the casualty claims handling environment. The module is presented by Audra Zane of the law firm Farber Brocks & Zane in Mineola, NY.

The presenter begins by introducing and defining mixed action suits and describes some of the issues therein. Next, the presenter lists what triggers a duty to defend as well as some things that do not trigger the duty to defend. The presenter then discusses some of the duties of the carrier, including the full defense of partially covered claims. The presenter further discusses waiver and estoppel in the context of mixed action suits and explains how reservation of rights letters are a tool to help avoid bad outcomes. Next, the presenter covers conflicts of interest and the requirement of independent (Cumis) counsel in certain situations. The presenter discusses how to resolve disagreements between the carrier and independent counsel. Finally, the presenter defines the tripartite relationship and lists common bad faith scenarios to be avoided.

After completing the course, the viewer should be able to…

define a mixed action suit; describe the relationship between the duty to defend and the duty to indemnify; identify the elements that trigger a duty to defend; identify situations in which defense of uncovered claim may be necessary; list the elements of waiver and estoppel and apply them to the mixed action suit context; describe the relationship between reservation of rights letters and waiver and estoppel; recognize situations in which a conflict of interest might exist with the carrier’s defense counsel; effectively negotiate with an insured’s independent counsel to set fees and guidelines; describe the tripartite relationship and its significance to mixed action suits; and identify and avoid the most problematic bad faith issues when handling partially covered claims.

The course is designed for practitioners and insurance professionals working in the area of casualty insurance claims handling.

What CE Credit is available?

Note: To qualify for credit, you must submit completion (including a passed final exam if required) within five days of completing the last quiz. No partial credits will be awarded.

State:
Adjuster General CE Hours:
Adjuster Ethics CE Hours:
Attorney General CLE Hours:
State's Course ID:
NH 2.0 482673
TX (classroom equivalent) 2.0 101392
NC 2.0 201144
FL * ( Provider Number: 364169 ) 2.0 1186107
IL 2.0 585453
WY 2.0 26053
OK 2.0 1023949

* This course has been approved by the Florida Department of Financial Services for insurance continuing education credit.

Course Content

Lesson Content

1) Introduction of speaker

2) Mixed action suits

3) Duty to defend vs. duty to indemnify

4) What doesn’t trigger a duty to defend

5) Triggering the duty to defend

a) “Groundless, false or fraudulent” claims

b) Necessity of a suit

c) Necessity of tender

6) Prejudice due to late notice

7) Pay only post-tender costs

a) vs. pre-tender costs

b) jurisdictional variations

Lesson Content

1) Defend if any possibility of indemnification

2) Defend the uncovered claims along with the covered claims

a) No parsing through the complaint for covered claims only

b) “In for a penny, in for a pound”

3) Four corners rule

a) Exception: mere shotgun allegations

4) Extrinsic evidence: 3 approaches

a) The “purists”

b) Readily available evidence

c) affirmative duty to investigate

5) No duty to defend claims if no possibility of indemnification

6) Special cases: California and NY

a) “But for” coverage analysis

Lesson Content

1) Duty to defend broader than the duty to indemnify

2) Preventing your duty to defend from turning into a duty to indemnify

a) Keep the insured informed

b) “Knowledge is power”

3) Tools to keep insured informed

a) Reservation of rights letter

b) Denial or partial denial

4) Waiver

a) Definition of waiver

b) jurisdictional variations

5) Estoppel

a) Definition of estoppel

b) Difference from waiver

6) Elements of estoppel

a) acts or statements of carrier

b) reasonable reliance

c) reliance to detriment

7) Possibility of recouping some defense costs

Lesson Content

1) Reasons for requirement to defend entire mixed action suit

a) Meaningful defense

b) Logistics of parsing claims

c) Conflict of interest and bad faith issues

2) Conflict of interest

a) Defense counsel’s role is as an advocate for the insured

b) Defense counsel’s duty is to his client

3) Case study: New York

a) Defense counsel should look for additional coverage for its client

4) Defense counsel’s role compared to insurer’s role

5) Common scenarios with conflicts of interest

a) Defense of punitive damages claims

b) Defense of claims for non-monetary relief

Lesson Content

1) Cumis Counsel / Independent Counsel: 2 approaches

a) “actual conflict”

b) “potential conflict”

2) Case study: notifying the insured about the right for Cumis counsel

3) Billing rates for independent counsel

a) Some jurisdictions set by statute

b) Some jurisdictions have reasonableness standard

4) Billing guidelines for independent counsel

a) Negotiation

b) Business decisions

Lesson Content

1) The Tripartite Relationship defined

a) Special and distinct relationship between defense counsel and insured

b) Insurer pays the bills

c) Potential for bad faith if insurer and defense counsel appear to be in a collusive relationship

2) Common bad faith problems

a) Moving to dismiss covered claims leaving insured with uncovered claims and without insurance coverage

b) Stipulating to withdraw covered claims

c) Discovery conducted in a way that that helps the insurer with its coverage defenses

d) Detailed verdict sheet allowing easy recognition of covered/uncovered claims

3) Solutions to the bad faith problems

a) Moving to dismiss covered claims leaving insured with uncovered claims and without insurance coverage

b) Stipulating to withdraw covered claims

4) Conclusion

Submit within 5 days to get CE Credit or Certificate of Completion.