Basic Casualty Claims Handling

The course, “Basic Casualty Claims Handling,” is designed to provide adjusters with
a general overview of handling a casualty claim from receipt until resolution. The
module is presented by Richard A. Nouza. J.D., Senior Claims Attorney at Central
Mutual Insurance Company, and Christine A. Sullivan, MBA, CPCU, AIM, President of ?
CAS Consulting, LLC.

The course provides an overview of the five phases of
casualty claims handling – (1) Coverage investigation, (2) Liability and damage
investigation, (3) Evaluation, (4) Negotiation, and (5) Litigation. It also
identifies techniques to shorten the file length of an average casualty claim.

After completing the course, the attendee will be able to understand how to
conduct a coverage investigation; define the importance of the statute of
limitations; explain the circumstances surrounding reservation of rights; discuss
the duty to defend; define a declaratory judgment action; define waiver; define
torts; know the value of interviews and statements, scene investigations, and
photographs; define comparative negligence; explain principles of liability
investigation such as causation and proximate cause, independent medical exams, and
surveillance; describe the steps used in evaluation; understand tips and strategies
for a successful negotiation; outline the steps in litigation; and explain the
importance of bill/fee review.

The course is designed for insurance
professionals in the liability arena.