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The “Adjusting in Good Faith: Property Claim Ethics” course teaches insurance professionals about how to adjust property claims in good faith. The module is presented by Nanci Smilie, CPCU, AIC, Property Claims Specialist at Erie Insurance Group, and Jonathan Barger, JD, Senior Associate at Butler Weihmuller Katz Craig.
Each section begins with an overview of a topic related to property claim ethics, such as similarly situated insureds or the duty of good faith and fair dealing. Then the presenters examine a legal case in detail, detailing the facts and walking through the legal arguments. Then the course asks the viewer to consider what they think the outcome will be. Next, there is an exploration of actual case law pertaining to the legal case and the ethical topic in question. Finally, each section ends with a summary of takeaways and a recap.
After completing the course, the attendee will be able to explain the duty of good faith and fair dealing; understand what constitutes a complete investigation; enumerate what types of materials should be included in a claims file; communicate with insureds with professionalism and timeliness; judge whether an insured is similarly situated to another insured; be prepared for the potential risk of adjuster personal liability; and apply case law to facts of a claim. The course is designed for insurance professionals working in the area of property adjusting.
What CE Credit is available?
Note: To qualify for credit, you must submit completion (including a passed final exam if required) within five days of completing the last quiz. No partial credits will be awarded.
State:
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Adjuster General CE Hours:
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Adjuster Ethics CE Hours:
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Attorney General CLE Hours:
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State's Course ID:
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NH | 2.0 - Ethics | 485559 | ||
TX (classroom equivalent) | 1.0 - Ethics | 114043 | ||
NC | 2.0 - Ethics | 209450 | ||
FL * ( Provider Number: 364169 ) | 2.0 - Ethics (Not Approved for 5-Hour requirement) | 1183998 | ||
IL | 0.0 | 518710 | ||
WY | 2.0 - Ethics | 29521 | ||
OK | 2.0 - Ethics | 6000035701 |
* This course has been approved by the Florida Department of Financial Services for insurance continuing education credit.
Course Content
At 87% you qualify for TX/NH credit or a PLRB/CPCU certificate. For the other states offered, you must complete a final exam. Submit within 5 days to get CE Credit or Certificate of Completion.