Skip to content
Membership
About PLRB
Menu
Membership
About PLRB
Facebook-f
Linkedin-in
Contact & Help
Ask PLRB
Ask a Coverage Question
Ask a Building Code Question
Ask a Weather/CATs Question
Ask an Education Question
Member Login
Menu
Contact & Help
Ask PLRB
Ask a Coverage Question
Ask a Building Code Question
Ask a Weather/CATs Question
Ask an Education Question
Member Login
Auto Hub
Property Hub
Liability Hub
Weather / CATs
Building Codes
Education
News
Events
Menu
Auto Hub
Property Hub
Liability Hub
Weather / CATs
Building Codes
Education
News
Events
About PLRB
Auto Hub
Property Hub
Liability Hub
Weather / CATs
Building Codes
News
Events
Contact & Help
Ask PLRB
Ask A Coverage Question
Ask PLRB Building Codes Question
CAT/Weather Questions
Ask an Education Question
Member Dashboard
Membership
Member Login
Menu
About PLRB
Auto Hub
Property Hub
Liability Hub
Weather / CATs
Building Codes
News
Events
Contact & Help
Ask PLRB
Ask A Coverage Question
Ask PLRB Building Codes Question
CAT/Weather Questions
Ask an Education Question
Member Dashboard
Membership
Member Login
PLRB AICC Files
Click Here to Download Selected AICC Zip Files
CE Course
Select All
Contractual Indemnity and Additional Insured Liability
Caging the Reptile Theory
Roofing Fraud: Don't Get Nailed
A Deep Dive Into a Premises Liability Claim, Part 1
A Deep Dive Into a Premises Liability Claim, Part 2
Investigating and Resolving Different Types of Wildfire Losses
Coverage Evaluations under the CGL Policy
The Use of Technology in Water Damage Investigations
Ethics & Unconscious Bias
Art & Heirloom Claims: After the Alarm
Property Coverage Fundamentals
Commercial Flooring Claims
Hoarding Disorder Claims
Contents Claims: Hard Fraud / Soft Fraud
Injury Biomechanics: How People Get Hurt
Hospitality in the Storm: Handling a Hotel Water Loss
Handling the Multi-Million Dollar Negligent Security Claim
Strategies for Resolving a Large Property Loss
Jewelry Valuation & Adjustment
Evaluating Documents for Potential Fraud
Carpet Basics: Repair or Replace
Adjusting in Good Faith: Property Claim Ethics
Water Damage Coverage: Changes in the HO-3 Form
Fire Protection Systems & Forensics
Business Interruption: Fundamentals of Extra Expense
Property Insurance Appraisal
Employee Theft & Employee Dishonesty
Business Interruption: Introduction to BI Losses
Vehicular Crash Scene Investigation
Building Codes 101: Introduction to Building Codes
Building Codes 201 - Residential Roofing
Equipment Restoration
Business Interruption: Mercantile Businesses
Building Codes 311: Casualty Case Studies
Business Interruption: Service Insureds
Good Faith Claim Handling
Drying 101: Water Remediation
Business Interruption: Manufacturing Losses
Textile Restoration
HVAC Systems and Loss Evaluation
Earthquake Damage Assessment and Repair
Splitting Casualty Claim Files
Settling Multiple Claims with Insufficient Policy Limits
Intentional Versus Negligent Conduct For Casualty Adjusters
Settlement of Conflicts
Interplay Between Business Interruption, Extra Expense, and Property Damage
Personal Auto Policy: The Fundamentals
Defending Large Casualty Claims
Basic Casualty Claims Handling
Defending Partially Covered Claims
Subrogation Claims
Catastrophe Property Claims Handling
Scoping and Estimating Challenges for Building Damage
Handling Severe Bodily Injury Claims
Recorded Statements
Investigations: Determining the Cause of Loss
Advanced Duty to Defend
Ethics for Claims Professionals
Code Upgrade Coverage and the ADA
Navigating the SIU Minefield
Complex Liability Coverage Methods
Property Coverage: Interplay Between Policies and the Law
Dram Shop and Social Host Liability
Privacy Issues in Auto Claims Handling
Ethics for the Street Level Adjuster
Criminal Acts, Terrorism and Liability Claims
Multiple Causes of Loss
Arson Claims
Construction Defect Claims
Residential Roof Damage Assessment
Mortgage Issues with Property Claims
Accident Scene Investigation
Examinations Under Oath
Uninsured-Underinsured Motorists Coverage
Soft Tissue Injury Cases
Commercial Property: Covered Property
Specialized Equipment Losses
Two-Dimensional Fine Art Claims
Progressive Losses
Waiver and Estoppel
Spoliation of Evidence: A Primer
Reservation of Rights for Casualty Adjusters
Post-Traumatic Stress Disorder
Mediation for Casualty Adjusters
Special Limits of Liability
Residential Personal Property
Condominium Liability Coverage For Unit Owners and Associations
Animal Liability
Depositions for Insurance Professionals
Commercial Roofing Losses
Analysis of Brain Injury Claims
Collapse
Premises Liability Session I
Premises Liability Session II
Institutional Bad Faith and Written Discovery
Water Damage Exclusions
Coverage For Water Back Ups and Overflows
Introduction to Negligence Concepts
Valued Policy Laws Explained
Podcast
Select All
But That Roof was So Old
Even Underwriters Make Mistakes
A Friendly Fire?
The Extra Diligent Homeowner
Engagement Ring Mishap
That's a Big Water Bill
A Not-So-Routine Oil Change
The New PLRB.org
How to DECIDE to Handle a Claim
What's Your Personal Elevator Pitch?
Surface Water on a Roof? It’s Those Kids Again!
Who's Been Living in My House?
Game Show Time! What Kind of Vehicle Is It?
Dressing Room Distress
Don't Click Those Links
There's Blood Everywhere...
Oh No, There's Asbestos
My Tenants Trashed My House
DIYer Did Their Own Repairs
Is an Apple Watch a Watch? Is a Drone an Aircraft?
My Pot Caught Fire (Before I Wanted It To)
Help! They Stole My Facebook Followers!
Detached Garage Converted to AirBNB
I Crashed My Bike Into a Tree
The New Cabinet Doesn’t Match
There’s Honey in the Walls
Help! All My Apes are Gone
My Son Set Off Fireworks in My House
My Grandparents Paid a Phone Scammer
Aggressive Contractors Target Your Insured
Wildfire Smoke Never Went Away
The Next COVID Shutters Your Insured’s Business
Terrorist Attack Damages Insured Business
Introducing What’s the Scenario? with PLRB
The Coverage Contrarian: Engine Servicing & Workmanship
Technology and Claims Leadership
Getting Down to Business on Business Income Losses
Content Claim Inventories Using The Modern Approach
Coverage Contrarian: The Expected or Intended Injury Exclusion
The Future of Claims and Technology
InsurTech & Contractor Relations
Food Safety: It’s Not Always a Gut Feeling
Skyrocket Your Leadership Potential by Unlocking a Growth Mindset
Hail Dents to Metal Roofs: Covered Damage or Not?
Freeze Claims: Damage Assessment and Claims Handling
Coverage for Freeze Claims and Winter Storms with PLRB's Tim Havlir
Preparing for Hurricane Season with Tim Molony
An Interview with PLRB President Tom Mallin
Growth Mindset: The Extraordinary Power of Leader Humility
We’re All Rookies: Leading, Learning & Growth Mindset
Subrogating a Weather Claim
Insurance Education and Designations
Webinar Follow Up: Commercial Roofing Investigation, Damages & Repairs
Burning Through a Cannabis Business Interruption Claim
Forensic Investigations: Trends & Trapdoors for Claims
Webinar Follow Up: High Exposure Commercial Liability Claims
Business Interruption From a Cyber Attack
PLRB's Outstanding Claims Professional Awards 2021: Javier Matus
Preparing Today for Tomorrow's Workforce
Electronic Discovery: BE PREPARED from Day 1
The Coverage Contrarian: E-Bike Coverage Under a Homeowners Policy
Managing Millennials: Get Woke & Be Chill
After the Alarm: Managing Expensive Art and Heirloom Claims During Catastrophe Situations
Making Judicial Sense of Property Coverage: A Webinar Follow-Up
Identify, Develop and Inspire Your Future Claims Supervisors
How Claim Litigation Management Is a Lot Like Youth Basketball
The Hail Lawsuit Frenzy: From the Trenches
The Essential Non-Party Witness
Eliminating Subrogation Waivers
Webinar Follow Up: Historic Home Water Loss
The COVID-19 Paycheck Protection Program (PPP) & its Impact on Business Income Losses
Embracing a Digital Transformation
The Fundamentals of the Businessowners Policy
COVID-19, Business Income, and the Oral Surgeons Case
Biohazard Claims
Examinations Under Oath: The Forgotten Tool
Adjuster Efficiencies: Tap That App
Giving Testimony for Adjusters
Innocent Co-Insured Issues
CGL Coverage for Employment Practices Liability
Challenging Your Limits
Wrongful Death: Building a Foundation for Settlement or Trial
W.T.F. (Welcome to Florida)
Texas Weather Claims: An Update from the Trenches
Medicare Set-Asides in Auto, Liability, and No-Fault Claims
Artificial Intelligence: Redefining Workflows
e-Scooter Turmoil: Are You Covered?
Metrics and Measures and Subrogation, Oh My!
Medicare Conditional Payments in Auto, Liability, and No-Fault Claims
Reconciling Differences Between Claims & Restoration
Exploring InsureTech and the Claims Conference with FNO: InsureTech
Diversity in Claims
Industrial Hemp: Underwriting & Coverage Principles
Two Interesting 2019 Cases with Timely Notice
Engaging Remote Employees
Improving the Customer Experience
Subrogation of Catastrophe & Weather-Related Claims
Managing the Stress Associated with the Coronavirus
Insurance Implications of the Coronavirus
Medicare/Medicaid & Mandatory Reporting
Insurance After the New York Child Victims Act
Introducing PLRB on Demand
Curriculum
Select All
Estimating Building Damage
Auto Claims Handling Issues
Investigating Auto Accidents
Autonomous Cars, e-Bikes & e-Scooters
Advanced Business Income Topics
Extra Expense Coverage
Introduction to Business Income Claims
Business Income Claims & the COVID-19 Pandemic
Earthquake Claims
Handling Large Losses
Complex CAT Isssues
Casualty Negotiation, Mediation & Settlement
Advanced Casualty Topics
Property Insurance Appraisal
Property Negotiation, Mediation & Settlement
Litigation Strategies & Management
Claims Handling Strategies
Developing a Talent for Leadership
New Challenges in Leadership
Trends & Technology in Leadership
Trent Stoker on Growth Mindset in the Insurance Industry
Building Writing Skills for Insurance Professionals
Building Communication Skills for Claims Professionals
Building Writing Skills: Advanced Issues
Developing Productive Relationships: Contractors
Developing Productive Relationships: Customers
Developing Productive Relationships: Public Adjusters
Medicare & Medicaid Issues
Hoarders: Insureds with Hoarding Disorder
Contents Claims Inventories
Fine Art & Heirloom Claims
Causation in the Coverage Context
Commercial Policies
Coverage Analysis
Definitions
Duty to Defend
Endorsements
Exclusions
Policy Conditions
Trends in Property Coverage
The Coverage Contrarian
The Impact of the COVID-19 Pandemic on Claims
Stress, Burnout & Finding a Balance
Property Coverage & the COVID-19 Pandemic
Financial Impacts of Cyber Claims
Cyber Claims & Ransomware
Diversity in the Insurance Industry
Intercultural Competence & Gender Roles
Ethics & the Insurance Industry
Adjusting in Good Faith
Understanding Fire Loss
Get Your Ethics Credit
Wildfires
Post-Fire Restoration
Your Career in Claims
Building Your Network
Giving Testimony as an Adjuster
Productivity & Rodney Patterson on Guarding Your Gates
Investigating a Claim, Generally
Safety in the Field
Technology for the Claims Professional
Alcohol-Related Claims
Building Components
Chimney Issues
Residential Basement Issues
Residential Electrical Systems
HVAC: Air Conditioning
HVAC: Damage Evaluation
Arson Claims & Financial Fraud
Arson Investigation
Social Media & Privacy Claims
Wrongful Death Claims
Investigating Fraud Generally
Evaluating & Handling Bodily Injury Claims
Understanding Bodily Injury Claims
PTSD: Post-Traumatic Stress Disorder
Construction Defect Claims & Other Construction Issues
Criminal Acts Liability
Food Safety & Spoilage
Marijuana, Cannabis, Hemp & Drugs
Using Technology to Investigate Claims
Farm Losses
Climate Change & the Insurance Industry
Post-Meltdown Prop. Ins. Claims by Financial Institutions
Jewelry Losses
Flooring Restoration
Other Restoration Topics
Building Codes 101
Taking Statements
Contents Fraud
Fire Investigation
Fraud in the Roofing Context
Subrogating a Fire Claim
Water Damage Investigation
Investigating Bodily Injury Claims
Condominium Claims
Advanced Building Codes Issues
Understanding Residential Roofs
Hail Research
Hail Impacts on Roofing
Identifying Damage to Roofs
General Subrogation Issues
Subrogating a Water Claim
Waiver, Spoliation, and Statutes of Limitations in Subrogation
Subrogating a Weather Claim
New to CAT Claims
A Crash Course in Car Accident Claims Handling
New to Casualty Claims
Advanced CGL Issues
The CGL Policy
New to Property Coverage
Employee Theft & Dishonesty
Auto Accidents Involving Bodily Injury
Pipes & Plumbing
Water Damage Coverage
Large Water Losses
Water Mitigation
EUOs & Recorded Statements
Learning Path
Select All
First-Party Coverage Verification
The Big AHA: The Ten Trends Transforming The World of Tomorrow, Today
Property Coverage Fundamentals Follow-Up
CAT Deployment & Stress
Business Income Fundamentals
Business Income Final Examination
Snow Guards: Preparing Slate, Tile, or Metal Roofs for Winter, with The Durable Slate Company
How to Help a Hoarder, with Rainbow International Restoration
What Are Straight Line Winds? with Rainbow International Restoration
Fire Damage to Art and Heirlooms: Before and After
Physical Damage to Works of Art: Before and After
Pre-Loss Conditions of Art and Heirlooms: Before and After
The Future of Insurance Panel 2023
Water Damage to Art and Heirlooms: Before and After
When to Replace a Residential Roof, with Guy Roofing
How Behavioral Science is Transforming Digital Claims Solutions, with Sedgwick
Sponsor Case Studies from the 2021 CCWS
Sponsor Case Studies from LL 2021
Sponsor Case Studies from CC22
Live Burn Training with Fire and Explosion Consultants LLC
How to Remove Soot, with Jenkins Restoration
Toxicology of Alcohol: The Role of Toxicologists in Social Host and Liquor Liability, with JS Held
Categories, Classes, and Urgency of Water Damage with Rytech, Inc.
The Effects of Drought on Soils and Buildings, with Nelson Forensics, LLC
Claims Handling Ethics, with Eberl Claims Service
Understanding Basement Flooding with ServPro
5 Frequently Asked Questions in Wildland Claims
Thornton Thomasetti Annual Review
Three Fraud Case Studies, with Crawford & Company
Water Mitigation: IICRC S500-2021 Update
Large Construction Defect Claim
Mitigating Construction Delays: Acceleration And Recovery Schedules, with The Vertex Companies, Inc.
How Does Fire Restoration Work? with Steamatic
Analysis of Hurricane Damage to Wood-Framed Residences, with Haag Global, Inc.
Cast-Iron Pipe Corrosion, with Claims Magazine/PropertyCasualty360
Can Special Media be Saved? Cleaning X-Rays, Film and Microfilm with Blackmon Mooring and BMS CAT
Florida Condo HOA Board / Owner Responsibilities – Post Hurricane Facts with Complete General Contractors, Inc.
Loss of Business Income vs. Loss of Market
Insurance Coverage for COVID-19 Losses
Identifying Damage to Concrete and Clay Roof Tiles
3 Things Adjusters Can Do to Prepare for Winter Storm Catastrophes
Wildfire Preparedness and Insurance Claims: 3 Things to Remember
Are You Aware of These Home Health Hazards?
Resolving Claim Disputes
Approaching Coverage Decisions
Water Backups vs. Overflows
Who Had Permission to Drive the Car?
HVAC Restoration
HVAC Identification
Fascinating HVAC Questions
Backup and Overflow Research
Making an Offer Without Complete Medical Records
Calling an Injured Insured
Water Mitigation Challenges Q&A
Commercial Water Loss Building Damage
Residential Water Loss Building Damage
Residential Fire Loss Building Damage
Taking Your Claims Writing to the Next Level
Are These Chimneys Well-Designed?
Can Downspouts Prevent Leaks?
Can You Identify Issues with Fireplaces and Wood Stoves?
Can You Solve These Basement Mysteries?
How Can I Spot Foundation Issues?
How Well Do You Know Your Siding?
Is My Home At Risk of Fire?
What About the Garage?
What Does This Condition Indicate on a Home?
What Does This Pipe Do?
Was This Built Correctly?
What's Causing That Basement Leak?
What's Different About Older Homes?
What's Different About This HVAC System?
What's Wrong With These Chimneys?
What's Wrong With This Electric System?
What's Wrong With This HVAC System?
What's Wrong With This Plumbing System?
What's Wrong With This Structure?
When Does a Chimney Need Work?
Why Is My Roof Leaking?
Why is My Window Leaking?
Why Isn't the Retaining Wall Working?
Shaping The Future of Work Through Talent Development
Claims Correspondence: Essential Elements
Post-Meltdown Prop. Ins. Claims by Financial Institutions
Recorded Webinar
Select All
Third-Party Bad Faith Claims: Emerging Issues
Litigation Harvesting: How MMA Went Away
Smoke Chasers, Storm Chasers and PAs! Oh My!
Large Multifamily Structural Water Losses
Tenant Improvements & Betterments in Commercial Cases
How to Exploit New Technologies to Investigate, Document and Resolve Claims
Household Appliances: Key Impacts on Underwriting, Interior Water Claims, and Subrogation
Ten Most Significant Liability Coverage Cases of the Past Decade
Hidden Forces of Litigation
Asphalt Shingle Roofs: Top Supplement Questions 2023
Highway Robbery: Combating Questionable Towing/Hazmat/Body Shop Invoices
Safety Pre and Post Loss: Impact on Auto Liability
Virtual Inspections: Anywhere, Anytime, by Anyone!
Construction Cost Estimates: Fun with Numbers
Category 3 Water: Issues, Remediation and Exposure
Homeowners Claims: Sticky Issues Facing Adjusters
Roofing Fraud: Storm or Simulated Damage
Claims File Materials: Limiting Their Discovery
Accident Reconstruction Using Modern Digital Data Webinar
Dealing with Rising Prices and Supply Chain Issues
Smart Home Devices and the First Notice of Loss
Asphalt Shingle Roofs: Top 10 Code Questions
How GRIT Can Help Your Claims Career Prosper Webinar
Adaptable! Problem Solving
(Virtual) Reality Check
Adjuster Efficiencies: Tap That App
Mediation Techniques and Strategies For Success
Ethical Decision-Making: Navigating the Way Forward
Water, the New Fraud
How Golf Can Teach Good-Faith Claims Handling Skills
Claims Analytics: Insights & Expertise Webinar
Interplay of Unit Owner’s & Association Policy Claims Webinar
CAT Planning & Response to Catastrophes
Farm Bureau Town Hall Meeting
Fair Plan Town Hall Meeting
Common Water Losses & How To Explore Subrogation: An Overview Of Piping, Fitting, Supply Line & Filter Failures
Adjusting A Loss In A Flood Of Causation Confusion
Top 10 Duty To Defend Issues
Leveraging Technology of Tomorrow into Claims Teams of Today
Reservation of Rights/Denial Letters
Bringing the Amazon Customer Experience into Claims
Coronavirus and Business Income
Smart Tech for Property Adjusters: Reducing Cycle Time and Satisfying Customers
Advancements in Automotive Technology: Infotainment and Telematics
CGL Policy & Work Product Coverage Conundrums
Ethical Challenges: Professional and Personal
The Growth Mindset: 3 Things Results-Focused Leaders Need to Know
Designing & Delivering Effective Business Presentations
Handling Challenging People & Difficult Circumstances
Guard Your Gates: Managing Your Time with Authority
Claim Evaluation with Large Deteriorated Properties
Coverage Challenges with Common Endorsements
Investigating Residential Home Fires
Multiple Claimants & Insufficient Policy Limits
Ethical Issues in Subrogation Claims
Building Estimating: The Devil's in the Details
High Exposure Commercial Liability Claims
Misrepresentations: Coverage Considerations
Navigating Challenges Through & Beyond Covid-19
Complex Causation Issues in Disputed Property Claims
Claims Handling During a Pandemic
Insurer vs. Insurer Litigation: Coverage Issues
Contents Claims Adjustments that Sizzle
Commercial Roofing, Investigation, Damages and Repairs
Smart Buildings: A Forensic Analysis
Virtual Mediation for Casualty Adjusters
Contractual Indemnity and Additional Insureds Liability
Giving Testimony: The Truth and Only the Truth
Autonomous Vehicles: Liability and Coverage Issues
Civil Authority Coverage
Faulty Construction Coverage Disputes
Emerging Issues and Exposures in Property Coverage
Adjusters, Fire Claims and 21st Century Technology
Risk Management in Fine Art and Special Collections
Emerging Issues in Third-Party Bad Faith Claims
Negotiation Strategies in Bodily Injury Claims
Assignment of Benefits: Policy Giveaway
IBHS Performance Ratings for Impact Resistant Shingles
Subrogation of Catastrophe & Weather-Related Claims
Historic Property Losses
Making Judicial Sense of Property Coverage
Industry Property Claims and Construction Pricing Claims
Fraud With Catastrophic Losses
Engaging Remote Employees and Enhancing Inclusion
Advanced Issues: Road Trip Through the CGL Policy
Earthquake Damaged Apartment Building Red Tagged: Total Loss or Can It Be Saved?
Historic NYC Home Water Loss: Irreplaceable Materials and High-Power Owners
Complex CAT Claim: Differing Policies in Paradise
COVID-19: The Show Did Not Go On
A Wildfire Puzzle Webinar (Personal Lines Property)
Wrongful Death Claims: Building a Foundation for Settlement or Trial
Adjusting Catastrophic Construction Defect Claims
The Great Bitcoin Robbery Caper
Cracking the Code: Navigating the Complexities of Ordinance or Law Coverage
Just Because It Ensues Does Not Necessarily Make It an Ensuing Loss
Homeowner Fire Involving Suspicious Origin and Commingled Business Assets
Brain Injury Claims: CTE and PTSD and PTD
Computer Fraud and Funds Transfer Fraud Claims
Property Coverage Issues for COVID-19
Water Damage and Fraud
Product Liability Cases Involving Emerging Risks: Vaping/Marijuana/Toxic Torts
Abuse and Molestation Claims and Coverage
Can I Have A Witness
Dealing with Supplemental Damages
First and Third-Party Good Faith/Ethics
Evaluating and Negotiating Complex Bodily Injury and Wrongful Death Claims
Fraud Indicators: Evaluating Facts and Documents for Possible Fraud
Rising Threat of Ransomware Attacks
Transportation Network Companies: Driving into the Future Webinar
Liability Coverage Issues for COVID-19
Loss of Market Versus Loss of Business Income
Virtual Claims Handling During a Pandemic
What's Changed with Claims Handling: Impact of the Coronavirus (Panel Discussion)
Property Issues for COVID-19
Investigating Claims and Litigation During and Following a Pandemic: The Impact of COVID-19
Auto Casualty Claim Management Technologies
Climate Change: How the Industry is Responding
Potholes in Cannabis Claims and Underwriting
Minor Auto Accidents: Major Damages
Basic Adjusting Tips
Appraisal: Evolution and Evaluation of the New Normal
Investigating Fraudulent Roofing Claims
Public Adjusters and Fraud
Hard Fraud vs. Soft Fraud
Fraudulent Personal Injury Claims: Investigating Medical Mills
Current Trends In Cyber Claims
Coverage Challenges with Common Property Endorsements
Confronting the Reptile Theory
Homeowner Conundrums: First-Party Issues and Analysis
Social Media Liability Exposures & Coverage
Dealing With Difficult Contractors
Adjusting PTSD Allegations in Auto Claims
Water Mitigation Challenges
Medicare Compliance Issues: Wrapping Up the Most Recent Laws and Regulations
Cyber Loss Case Scenarios
Quantifying, Measuring, and Resolving Cyber Losses
Loss Investigation - Lifting Lid on Cyber Claims
Headlines! - When Cyber Attacks Impact Customer (Third-Party) Relationships
The Impact of First-Party Cyber Losses: Ghosts in the Machine
Homeowners Liability Coverage: Current Trends
Emerging CGL Risks: Challenges for 2018 and Beyond
Claims Strategies When Working With Public Adjusters
Use of Social Media to Investigate Claims
The Latest Advancements in Claims Systems
Adjusting and Pursuing Subrogation Following a Major Weather-Related Event
New Developments in Building Damage Estimating Platforms
An Adjuster's Guide to Field Equipment and Technology
Collision Reconstruction Tools
Productive Mobile Apps for Adjusters - Join the App Movement
Sprinkler System Freeze Failures: Causes, Investigation, and Fundamentals of What is Need for Successful Subrogation
Adjuster's Safety: Ladders, Attics, Roofs, and Crawl Spaces
Walkthrough of a Site Inspection
Practical Strategies for Developing Fire Spread Liability Theories
Hail Damage to Light HVAC Equipment
Assignment of Benefits: Policy Giveaway
The Daubert Standard, the Scientific Method, and What it Means to Insurance Investigations
Traumatic Brain Injuries: Evaluating Claims
Working With 21st Century Building Components
Analyzing Financial Fraud: Case Studies on Motives for Arson
Plumbing Failures - What to Watch For
Investigating Potential Arson Claims
Investigating the Financial Fraud Claim - It's A Process
Reining In Auto Theft
How To Attract And Retain The Next Generation In Insurance Claims
Comparative Fault
Detecting and Investigating Pill Mill Operations
Combating Contents Fraud
Water, the New Arson!
The Clock Is Ticking - Don't Get Burned by Statutes of Limitations/Repose
Hail Impacts on the Roofing and Insurance Industries
Handling High Exposure Casualty Claims
The Complexity of Subrogation: Condominium Projects, The Anti-Subrogation Rule, and Landlord/Tenant Issues
Water Mitigation: Complex Restoration Projects
Knee Injury
Primary and Excess Insurance: The Interplay
Spoliation 201
Emerging Right of Privacy Claims
Spinal Anatomy, Degenerative Medical Conditions and Traumatic Injuries
Wrongful Death: Building a Foundation for Settlement or Trial
Intentional Acts/Unintended Consequences
Avoiding the Bad Faith Set-Up
Business Interruption v. Lost Profits in Subrogation
Construction Defects and Business Risks Exclusions
Concurrent Investigations - Avoiding Pitfalls and Bad Faith
Construction Defect Cases
Water Damage Mitigation
Beyond SMART and the Upcoming Penalties
Insureds Duties to Perform
Spoliation 101
Bodily Injury: Handling High-Value Claims
Appraisal: Navigating Procedural and Legal Issues
Investigating the Fire Scene-When Claims, Flames and Subro Cross Paths
Developing People: Improving Performance and Engagement Through Coaching
Ready...Set...Engage! Driving Performance Through Employee Engagement
Leading from the Front Lines
Managing Remote Employees
Tender Benders: A Practical Approach to Additional Insureds and Contractual Indemnity
Eyewitness Testimony and Its Impact on Adjustments
Negotiations With Aggressive Contractors
Fire Loss Investigation Strategies
Fun At Work! Motivating Your Team and Maximizing Performance
Working with Highly Distressed Policyholders and Claimants
The Essentials of Credibility, Composure and Confidence
Customer Service: The Great Divider
Stress: Surviving & Thriving Through a Lifestyle of Wellness & Balance
Negotiations for Property Claims: Practical Tools and Strategies to Correctly and Efficiently Resolve Your First-Party Claims
Having Difficult Conversations With Insureds, Agents, and Colleagues
The Art of Persuasion for the Claims Professional
The Key to Well-Written Communication
Do It Yourself Denials
Developing Intercultural Competence to Enhance Career Success
Hydrofracking: First-Party Property Coverage Issues
Recovering from Service Errors: The Customer is Mad - So Now What?
What is Fracking and Its Potential for First-Party Claims?
Making Your Point: How to Communicate with Clarity and Credibility
Emotional Intelligence: The Keys to Working More Effectively With Others
Casualty Claim Negotiations
The Heart of the Matter: Gaining Customer Trust and Confidence
Listen To Me! - The Key Skill In Great Communication
Driving Your Own Career
Writing Effective E-mails: Composing Messages That Create Attention and Action
Getting Things Done: Prioritization and Time Management Skills for Adjusters
Property Caselaw: The Renoir?
Property Caselaw: The Hairdryer Fire
PLRB Presents
Select All
Driving Dependability During Disruption
Growth Mind Set This Changes Everything
Leading the Hulks on Your Team
Lie, Cheat, and Steal Like Nobody's Watching!
How Empathy Can Help Resolve Claim Conflicts
Closing Doors to Open Opportunities
Building a Human-Centered Managed Repair Experience
Oh, the Hats You'll Wear!
Danger Ahead! Are You Considering Medicare's Interests in Your Liability Settlements?
Bridging Risk Management & Claims Response
Touchless, Touch-Less and Low Touch: Why Digitizing Analog Processes is Important
Incorporating Technology to Inspect, Document, & Instantly Report on a Site
Work Hard, Play Hard
The Essential Non-Party Witness
Loss of Balance, Balance of Loss
Enforcement of Tenders of Defense and Indemnification
Examinations Under Oath: The Forgotten Tool
What Is Your Reputation?
Condominium Claims: Issues and Possible Solutions
Embracing A Digital Transformation
Give Your Best To Restore
The Age-Old Question: When Did That Hail Damage Occur?
Forensic Investigations: Trends and Trapdoors for Claims
Contents Claim Handling: Getting It Done!
Guard Your Gates: Managing Your Desk with Authority
You've Been Hacked! Now What?
Managing Millennials: Get Woke and Be Chill
The Job That Ate My Brain: An Adjuster's Take on Stress and Burnout
Turbocharge Your Career During Your Lunch Hour
Ice Dams: Loss Leader or Opportunity?
Preparing Today for Tomorrow's Workforce
Driverless Cars and You
Power of Networking: Connect With Meaning and Purpose
Eliminating Subrogation Waivers
How Claim Litigation Management Is A Lot Like Youth Basketball
Metrics and Measures and Subrogation, Oh My!
Pitching in an Elevator
Death of an Air Conditioner: Compressor Failures Uncovered
Electronic Discovery: BE PREPARED from Day 1
Three Things Pizza Taught Me About Claims Leadership
Identify, Develop and Inspire Your Future Claims Supervisors
Safety Considerations at a Claim Site
Business Interruption From a Cyber Attack
The Real Time Paperless Contractor
Net Promoter Score: The Storm on the Horizon for the Claims Community
Why Face Time Matters: Maintaining Long-Distance Professional Relationships in the Digital Age
Too Much Technology, Too Soon
The Hail Lawsuit Frenzy: Update From the Trenches
Keeping Good People: Staffing Engagement, Retention, Celebration
Rebuilding a Zoo: Southern Alberta 2013 Flood
Understanding a Hoarder to Better Serve Your Clients and Lower Your Costs
Claims Chat
Select All
Accents and the Insurance Industry
You Are A Very Pretty Woman But...
How Has a Chicago Background Influenced Your Career?
You Mean My Wife? That *****?
How Are Female Leaders Reviewed?
Why Are Women Called Know-It-Alls?
Let Me Talk to Somebody Who's In Charge!
Benefits of Women in the Workplace
Where Are You From?
Large Cash Transfers & Ethnicity
My Mental Ability Was Judged By My Attire
How Did Your Life Experiences Prepare You To Be An Adjuster?
I Would Have Prepared Had I Known You Were Older
When Will You Get It Through Your Thick Skull?
The Only Black Female at the Table
Your Background Shapes You
Making an Offer Without Complete Medical Records
Calling an Injured Insured
What is Claims Chat?
How Do I Look for Additional Insured Coverage for a Tender?
How Do I Determine the Size and Age of an HVAC Unit?
Can You Help Me Walk Through a Claim? - Part 1
Can You Help Me Walk Through a Claim? Part 2
Who Had Permission to Drive the Insured's Car?
How Do I Deal with a Business Income Claim Presented Inconsistent with the Policy?
Why Should You Consider Claims as a Career?
How Do I Tell if a Building Code Reference is Correct?
How Can I Provide Great Customer Service Even on my First Claim?
How Can I Deal With Estimate Disputes?
How Can I Deal With Coverage Disputes?
How Do I Distinguish Between Water Backup and Overflow?
How Does the Contractual Liability Exclusion Work on the CGL Policy?
When Should I Hire an Expert on a Residential Claim?
Does Extra Expense Have to Mitigate a Loss?
When Should You Involve a Structural Engineer? (An Adjuster's Perspective) Part 1
When Should You Involve a Structural Engineer? (An Adjuster's Perspective) Part 2
Where Do You Find Time to Guard Your Gates (of Productivity)?
Future of Insurance
Select All
The Future of Insurance at PLRB Claims Conference 2023 - Intro
AI Won't Steal Your Job, But It Will Change It
Improving Customer Experience by Getting the Adjuster Experience Right
Can Natural Language Processing (NLP) Save Claims?
How Can You Start Building Digital Literacy?
How Can Technology Help Consumers Understand the Policy & Contract?
How Can AI & Empathy Help Manage High Customer Expectations?
Is the Virtual Model of Customer Interaction Driving Litigation?
Do We Have a Responsibility to Educate Customers on Insurance & Digital Literacy?
What Safeguards Can Protect AI from Bad Faith Claims?
How Can We Address Consumers' Information Overload?