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This episode of PLRB on Demand will feature our first “Webinar Follow Up” after our recent “Historic NYC Home Water Loss” webinar. The webinar was presented by Jeff Stoner, a Licensed Insurance Adjuster and a Registered Architect at Wheeler, DeFusco & Associates. This webinar focused on an internal roof drain pipe break within the walls of a very expensive and prominent historic home near New York’s Central Park that was complicated by interpersonal elements on the side of both the insureds and the company. The emphasis of the webinar was upon the relational and trust issues created by those human issues.