Contact: Hugh Strawn
Date: March 31, 2015
James Davis, Auto Enterprises Group, Receives PLRB Award
Recognized as Outstanding Claims Professional
James Davis, Unit Manager, Property Claims, Interinsurance Exchange of the Auto Club of Southern California, was honored as an Outstanding Claim Professional at the General Session of the 2015 PLRB Claims Conference in Anaheim, California, March 30, 2015.
James Davis (right) receives Outstanding Claims Professional Award from Thomas Mallin
2015 Claims Conference
James Davis has provided significant "back room" support, in addition to mentoring a new claim executive who had no property claims experience. While bringing his boss up to speed, it was determined that the claims system needed to be overhauled. With Davis's guidance the company completed an in-depth review of the contractor program, negotiated new rates and terms with service providers, overhauled the adjustment process for property, trained all property employees, updated the claims system, and improved oversight with a new reporting system.
One of the process changes he undertook was to retain independent adjusters where needed. He ensured that the Auto Club was able to measure and communicate their performance expectations so that the policyholders were getting the best possible service. Davis created various reports to provide the independent adjusters feedback. He developed a survey for the company staff in order to gain some insight on how to improve the performance of independent adjusters. He continues to meet with the management of the adjusting firms, providing them with information they need to continuously improve.
In addition, Davis assumed the responsibility of representing the company as liaison with the California Earthquake Authority in 2014.
The Property & Liability Resource Bureau is a not-for-profit association of property and casualty insurance companies. It is located in Downers Grove, Illinois.